Patient Information

Appointments

Consultations are usually by appointment only, at 15 minute intervals. The first available doctor will see unforeseen urgent cases. Please ask for a longer appointment if you have multiple issues to discuss, you require a full medical examination, or think you will need more than 15 minutes. This helps to reduce delays and prolonged wait times for other patients. If you need an interpreter please advise reception when making your appointment. If more than one person in your family wishes to see the Doctor, please make separate appointments. You are welcome to see the Doctor together as long as sequential appointments are made.

The policy of this practice is to schedule your appointment with the doctor of your choice. If there is a time delay involved, you will be offered the first available appointment with any Doctor to mitigate delays.

As we continually update our records, patients are requested to provide doctors the following information: cultural background including ATSI, emergency contacts and allergies to medications, food and environment.Consultations are usually by appointment only, at 15 minute intervals. The first available doctor will see unforeseen urgent cases. Please ask for a longer appointment if you have multiple issues to discuss, you require a full medical examination, or think you will need more than 15 minutes. This helps to reduce delays and prolonged wait times for other patients. If you need an interpreter please advise reception when making your appointment.

If more than one person in your family wishes to see the Doctor, please make separate appointments. You are welcome to see the Doctor together as long as sequential appointments are made.

The policy of this practice is to schedule your appointment with the doctor of your choice. If there is a time delay involved, you will be offered the first available appointment with any Doctor to mitigate delays.

As we continually update our records, patients are requested to provide doctors the following information: cultural background including ATSI, emergency contacts and allergies to medications, food and environment.

Cancellations

Please inform us as early as possible if you are unable to attend an appointment so that someone else can be seen.

Home Visits

Home visits are available for patients living within a reasonable distance (15 minutes) of the practice who are too sick to attend the surgery. Please give us as much warning as possible in order to avoid disruption to normal surgery hours. Urgent cases are seen to as soon as possible according to medical need.

After Hours

This medical centre has an after hours service available on public holidays (24 hours) and from 6pm to 8am weekdays and from 12 midday on Saturday until 8am Monday. If you require a Doctor urgently after the surgery hours, please phone 8724 6300 (1300 HOME GP). In emergencies please phone 000 for an ambulance or attend your nearest hospital with an emergency department.

In Emergencies

please phone 000 for an Ambulance or attend your nearest hospital with an Emergency Department- Hornsby Ku-ring-gai, Hawkesbury, Westmead, Norwest Private or Sydney Adventist Hospital.

Medical Results

Results are available once they have been reviewed by the Doctor. Patients are responsible for contacting the surgery for results or for making an appointment with the Doctor to discuss. Due to confidentiality requirements, results will only be given to the particular patient they concern.

Waiting Times

Due to unexpected emergencies and appointments that run over time, the doctors may run late compared to your appointment time. We endeavour to minimise this by encouraging patients to book for a longer consultation if required. We apologise for delays you may experience.

Telephone Calls/e-mail

The Doctors in this practice can be contacted by phone during normal surgery hours.

If the Doctor is with a patient, a message will be taken and your call returned as soon as possible.

Emergency calls will be put through to the Doctor immediately. We do not recommend e-mail for contacting the doctors as the privacy of your message cannot be guaranteed on the internet.

Whilst emails are checked periodically during the day, a more urgent request or question may not be dealt with in an appropriate timeframe. Our communications policy is available upon request.

Personal Health Information

Your medical record is a confidential document. This practice adheres to the Health Records and Information Privacy Act 2002. If you would like a copy of your medical record, please discuss with your doctor.

Privacy

Your privacy is of the utmost importance. Glenorie District Medical Centre has a comprehensive Privacy Policy available to all patients either by access via our website- www.glenoriemedical.com.au – find under Resources, or by asking one of our friendly Receptionists.

Reminders

We firmly believe in preventative medicine and we have a number of reminder programs in place. If you wish, you can be included in these according to your needs. These recall programs include Immunisation, Cervical screening, Diabetes and Over 75yr old Health, and 45-49Yr Old Health Assessments.

Script or Referral Requests

Please make an appointment if a referral is needed or to have a prescription renewed. The doctors will not provide these items when requested by phone unless you have a prior arrangement with your doctor.

Fees

Bulk billing is extended to all children under the age of 16, and adults over 75yrs, and some patients who are in financial difficulties. If you feel this applies to you please discuss this with your Doctor.

All other patients are charged fees as set out below: