Patient Information

PATIENT INFORMATION

Please inform reception upon your arrival to the surgery.

New Extended Hours

Starting: 02 December 2019

Monday  to Thursday: 8am - 8pm
 Friday: 8am - 6pm
Saturday: 8am - 1pm
Sunday: Closed

ABOUT YOUR VISIT

Consultations are usually by appointment only, at 15 minute intervals. The first available doctor will see unforeseen urgent cases. Please ask for a longer appointment if you have multiple issues to discuss, you require a full medical examination, or think you will need more than 15 minutes. This helps to reduce delays and prolonged wait times for other patients. If you need an interpreter please advise reception when making your appointment.

If more than one person in your family wishes to see the Doctor, please make separate appointments. You are welcome to see the Doctor together as long as sequential appointments are made.

The policy of this practice is to schedule your appointment with the doctor of your choice. If there is a time delay involved, you will be offered the first available appointment with any Doctor to mitigate delays.

As we continually update our records, patients are requested to provide doctors the following information: cultural background including ATSI, emergency contacts and allergies to medications, food and environment.

Please inform us as early as possible if you are unable to attend an appointment so that someone else can be seen.

Home visits are available for patients living within a reasonable distance (15 minutes) of the practice who are too sick to attend the surgery. Please give us as much warning as possible in order to avoid disruption to normal surgery hours. Urgent cases are seen to as soon as possible according to medical need.

This medical centre has an after hours service available on public holidays (24 hours) and from 6pm to 8am weekdays and from 12 midday on Saturday until 8am Monday. If you require a Doctor urgently after the surgery hours, please phone 8724 6300 (1300 HOME GP). In emergencies please phone 000 for an ambulance or attend your nearest hospital with an emergency department.

Results are available once they have been reviewed by the Doctor. Patients are responsible for contacting the surgery for results or for making an appointment with the Doctor to discuss. Due to confidentiality requirements, results will only be given to the particular patient they concern.

Due to unexpected emergencies and appointments that run over time, the doctors may run late compared to your appointment time. We endeavour to minimise this by encouraging patients to book for a longer consultation if required. We apologise for delays you may experience.

FEEDBACK

We welcome comments and suggestions regarding your care at this practice. Please discuss these with the receptionists or the doctors. If you have any difficulties, or complaints, please inform one of the Doctors. The sooner we know about a problem the sooner it can be resolved. For serious complaints, the NSW Government has a Health Care Complaints Commission, phone 1800 043 159.