have been an established medical centre for many years, providing a high standard of ethical service and patient treatment. Our team of highly qualified General Practitioners and Medical Specialists set us apart in the industry.
Our practice is an Accredited Practice, which is achieved through a process of various assessments conducted by third parties on behalf of the Royal Australian College of General Practitioners. This process ensures we maintain a high standard of medical care, skilled staff, smooth organisation and appropriate, well maintained equipment. Everyone here has qualified for Vocational Registration by the Health Insurance Commission and take part in further medical studies on a regular basis.
This Practice handles a broad range of family medicine. All Doctors have a number of special interests. Our areas of expertise include:-
Management of acute illness and injury.
Women’s health including cancer checks, contraception and menopause management.
Men’s health including cardiac risk monitoring.
Paediatric medicine and immunisations.
Adult vaccinations and travel advice
Comprehensive treatment of chronic disorders e.g. asthma, diabetes, heart disease.
Antenatal shared care with Hornsby Kuring-Gai and Westmead Hospitals.
Preventative medicine and lifestyle counselling for smoking cessation, weight control and cholesterol problems.
Geriatric support.
Palliative Care.
Allied Health Services in Physiotherapy, Psychology, Counselling and Podiatry are available.
About Your Visit
Appointments
Consultations are usually by appointment only, at 15 minute intervals. The first available doctor will see unforeseen urgent cases. Please ask for a longer appointment if you have multiple issues to discuss, you require a full medical examination, or think you will need more than 15 minutes. This helps to reduce delays and prolonged wait times for other patients. If you need an interpreter please advise reception when making your appointment.
If more than one person in your family wishes to see the Doctor, please make separate appointments. You are welcome to see the Doctor together as long as sequential appointments are made.
The policy of this practice is to schedule your appointment with the doctor of your choice. If there is a time delay involved, you will be offered the first available appointment with any Doctor to mitigate delays.
As we continually update our records, patients are requested to provide doctors the following information: cultural background including ATSI, emergency contacts and allergies to medications, food and environment.Consultations are usually by appointment only, at 15 minute intervals. The first available doctor will see unforeseen urgent cases. Please ask for a longer appointment if you have multiple issues to discuss, you require a full medical examination, or think you will need more than 15 minutes. This helps to reduce delays and prolonged wait times for other patients. If you need an interpreter please advise reception when making your appointment.
If more than one person in your family wishes to see the Doctor, please make separate appointments. You are welcome to see the Doctor together as long as sequential appointments are made.
The policy of this practice is to schedule your appointment with the doctor of your choice. If there is a time delay involved, you will be offered the first available appointment with any Doctor to mitigate delays.
As we continually update our records, patients are requested to provide doctors the following information: cultural background including ATSI, emergency contacts and allergies to medications, food and environment.
Cancellations
Starting Monday 29th July 2024, we are implementing an updated cancellation policy to better serve our patients and maintain the high quality of care we provide.
All missed appointments/no shows will incur a $25 fee. Please call us at least 24 hours prior to your appointment to cancel or reschedule your appointment.
We understand that unforeseen emergencies can occur, and effective communication is essential. Your understanding and cooperation help us manage our schedule efficiently, ensuring that we can accommodate and provide the best care for all our patients.
Home Visits
Home visits are available for patients living within a reasonable distance (15 minutes) of the practice who are too sick to attend the surgery. Please give us as much warning as possible in order to avoid disruption to normal surgery hours. Urgent cases are seen to as soon as possible according to medical need.
After Hours
This medical centre has an after hours service available on public holidays (24 hours) and from 6pm to 8am weekdays and from 12 midday on Saturday until 8am Monday. If you require a Doctor urgently after the surgery hours, please phone 8724 6300 (1300 HOME GP). In emergencies please phone 000 for an ambulance or attend your nearest hospital with an emergency department.
In Emergencies
please phone 000 for an Ambulance or attend your nearest hospital with an Emergency Department- Hornsby Ku-ring-gai, Hawkesbury, Westmead, Norwest Private or Sydney Adventist Hospital.
Medical Results
Results are available once they have been reviewed by the Doctor. Patients are responsible for contacting the surgery for results or for making an appointment with the Doctor to discuss. Due to confidentiality requirements, results will only be given to the particular patient they concern.
Waiting Times
Due to unexpected emergencies and appointments that run over time, the doctors may run late compared to your appointment time. We endeavour to minimise this by encouraging patients to book for a longer consultation if required. We apologise for delays you may experience.
Telephone Calls/e-mail
The Doctors in this practice can be contacted by phone during normal surgery hours.
If the Doctor is with a patient, a message will be taken and your call returned as soon as possible.
Emergency calls will be put through to the Doctor immediately. We do not recommend e-mail for contacting the doctors as the privacy of your message cannot be guaranteed on the internet.
Whilst emails are checked periodically during the day, a more urgent request or question may not be dealt with in an appropriate timeframe. Our communications policy is available upon request.
Personal Health Information
Your medical record is a confidential document. This practice adheres to the Health Records and Information Privacy Act 2002. If you would like a copy of your medical record, please discuss with your doctor.
Privacy
Your privacy is of the utmost importance. Glenorie District Medical Centre has a comprehensive Privacy Policy available to all patients either by access via our website- www.glenoriemedical.com.au – find under Resources, or by asking one of our friendly Receptionists.
Reminders
We firmly believe in preventative medicine and we have a number of reminder programs in place. If you wish, you can be included in these according to your needs. These recall programs include Immunisation, Cervical screening, Diabetes and Over 75yr old Health, and 45-49Yr Old Health Assessments.
Script or Referral Requests
Please make an appointment if a referral is needed or to have a
prescription renewed. The doctors will not provide these items when requested by phone unless you have a prior arrangement with your doctor.
Fees
Bulk billing is extended to all children under the age of 16, and adults over 75yrs, and some patients who are in financial difficulties. If you feel this applies to you please discuss this with your Doctor.
All other patients are charged fees as set out below:
Fee
Medicare Rebate
Routine - Standard consultation
$ 90.00
$ 42.85
Long Consultations
$ 135.00
$ 82.90
Extended Consultations
$ 180.00
$ 122.15
Comprehensive Consultations*new item
$ 260.00
$ 197.90
Feedback
We welcome comments and suggestions regarding your care at this practice. Please discuss these with the receptionists or the doctors. If you have any difficulties, or complaints, please inform one of the Doctors. The sooner we know about a problem the sooner it can be resolved. For serious complaints, the NSW Government has a Health Care Complaints Commission, phone 1800 043 159.
